FULL server management!
Log Monitoring
Your logs are sent to us for maintainance and investigation on a daily basis through our custom logging program
Software Updates
ALL pertinent software is updated on your server as it is necessary. Many of these pieces of software will break various scripts, so for php/apache/mysql updates, we request that you open a Helpdesk Ticket with a request to schedule a time to do so. This will be done within 24 hours with as little downtime to your clients as possible
Firewall Maintainance
Your firewall can easily be maintained and updated inside of the Client Area, where you will be able to see if an ip is blocked, WHY it was blocked, and remove it from being blocked if necessary.
System Maintainance/issues
We handle your OS/Control Panel/System issues. Should you need assistance with these, you are encouraged to open up a Helpdesk Ticket with a description of the problem, and we will investigate and resolve as quickly as possible.
Network Assistance
Got a problem accessing the network? We'll help you out as much as physically possible. We do everything we can to debug your issue for you.
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