Posted by: 1 on Mar 20, 2008
Subject: New Support Desk Policies
If you take a look through the Support Desk, you will see that 'priorities' have been removed. These were not useful, and often caused a false sense of 'someone will look into this faster'. In their place, different departments have been created. The 'emergency' department is for TRUE emergencies only, such as 'my server is down', and the like. Any mis-use of this department will result in a fee being assessed to your account based on this. The 'emergency' department will page us immediately when a ticket is entered , as well as when any response is entered. It is vitally important that ONLY true emergencies be placed in this department.
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